Privacy Policy – 1Win India

Introduction

This 1win india privacy policy covers how we collect, use, store, and protect your data when you access our website and mobile applications. By registering or placing bets, you accept these terms and agree to our data handling practices. We focus on protecting user information on a secure betting platform built for users in India, following applicable data protection standards and financial regulations. Our Policy explains what personal and technical data we collect, ways in which we use your information, how cookies operate, how we keep your account protected, and your options to manage your data and preferences.

Information We Collect

1Win India collects various categories of data to operate betting services, verify identities, and maintain security standards across the website and mobile applications. We obtain details directly when you register, make deposits, or interact with features, and also through automated technologies that track device specifications and site activity.

Data Type	Examples
Personal Identification	Full name, date of birth, residential address, nationality, government ID number
Contact Details	Email address, mobile number, alternative phone number, preferred language
Payment and Transaction	Card details (last 4 digits), UPI ID, wallet name, deposit amounts, withdrawal history
Device and Technical Data	IP address, browser version, operating system, mobile model, screen resolution
Cookie and Tracking Data	Session ID, analytics tags, preference tokens, advertising identifiers, timestamp records
Betting and Usage Activity	Bet placement time, stake amounts, market selections, login frequency, pages visited

How We Use User Information

We collect and process your data to operate the online betting platform, verify accounts, handle deposits and withdrawals in INR, detect fraud, and comply with regulations in India. Your registration details help us confirm that you meet legal age requirements and can access services.

The following purposes outline how we handle your data:

1. Create and maintain user accounts with accurate personal details;
2. Verify identity and confirm that you are at least 18 years old;
3. Process deposits, withdrawals, and refunds through payment providers;
4. Monitor transactions and betting patterns to detect fraud or misuse
5. Provide customer support through chat, email, and phone channels;
6. Send service messages about account activity, security alerts, and policy updates;
7. Send optional marketing communications about promotions where you have agreed;
8. Comply with applicable data protection and gambling regulations in India.

Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website or use our mobile apps. Below are the main cookie types we use:

• Essential cookies ensure that you can log in, navigate between pages, and access secure areas;
• Preference cookies remember your language, odds format, currency (INR), and display settings;
• Analytics cookies measure which pages are visited and how long sessions last;
• Marketing cookies support personalised offers and measure promotional campaigns;
• Session cookies expire when you close the browser or app;
• Persistent cookies remain for a defined period to recognise returning users.

You can manage or delete cookies through your browser or device settings, although some features may not work correctly without essential cookies.

Data Protection and Security

We implement a range of technical and organisational measures to protect user information collected through 1Win India. Communication between your device and our systems is protected by SSL encryption. Payment operations are handled through secure environments and reputable providers, following sector standards to enable secure payments.

Below are the main features we use to protect accounts and information:

• Encrypted connections such as SSL/TLS for transmission of details;
• Payment gateways and industry-standard processing practices for secure payments;
• Multi-step verification and age confirmation procedures for account security;
• Continuous monitoring of accounts and transactions to identify suspicious activity;
• Access controls that limit handling to authorised staff and service partners;
• Regular review of systems and logs to identify and address potential weaknesses.

Sharing Information with Third Parties

We share certain user information with carefully selected third parties only when necessary to deliver our services or meet legal obligations. We do not sell personal information to third parties for their independent marketing purposes.

The following categories of third parties may access your information:

• Payment providers and banks process deposits, withdrawals, and payment protection checks;
• Verification services confirm your age, identity, and location based on documents you submit;
• Hosting and IT partners maintain servers and keep technical infrastructure available;
• Customer support tools record chat sessions and emails to respond to your questions;
• Legal or regulatory authorities receive information when required by court orders or lawful requests.

User Rights and Choices

Users in India have rights under emerging user data protection standards that we recognise and support. The rights and choices available to you include:

• Access You can request a copy of the personal data we hold about you;
• Correction You may ask us to update or fix inaccurate information in your account;
• Deletion Where legally possible, you can request removal of certain data linked to your account;
• Marketing limits You may opt out of promotional messages by adjusting your account settings;
• Cookie management Browser or device settings allow you to block or delete cookies;
• Contacting support Our team can answer questions about data handling and help you submit requests.

Responsible Gambling and Age Restrictions

1Win India accepts only users aged 18 years or older. During account creation, a verification process confirms your age through documents such as Aadhaar, PAN card, or passport. This step protects minors from accessing betting services.

Responsible gambling tools are available for all users. You can set deposit limits in your account settings. Self-exclusion periods help you take breaks if needed. If gambling causes harm, contact a licensed counsellor or support organisation immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or in Indian data protection rules. When we make significant changes, the effective date at the top of this page will be revised. We may also notify you through the 1Win India site, app, or email.

Contact Information

Users who need to ask questions about account settings or data handling can reach out to the support team through available channels. Below are the methods for contact:

• In-app live chat accessible from any screen when logged in to 1Win India;
• Email sent to the support address listed in your account dashboard;
• Web form submission through the Help or Support section on the website;
• Phone line available during business hours for registered members.