Privacy Policy

As a data controller, www.rajabets.com is legally required under gambling regulations to collect and process certain personal data from players. This enables participation in games and the delivery of our services. This Privacy Policy explains what data we collect, why we collect it, and how it is used.

This policy forms a binding agreement between you and www.rajabets.com (“We”, “Us”, “Our”, or “Company”) and is an integral part of the Terms and Conditions accepted during registration.

Rajabets.com is owned and operated by 3-102-936502 SRL (registration number: 3-102-936502), with its registered address at Edificio Alvmar, Oficina 101, Calle Treinta y Siete, Avenida Tercera, Barrio Dent, San Pedro, Montes de Oca, San José, 11001, Costa Rica. For any queries, contact us at [email protected].

The platform is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202509014-FI1. Rajabets is fully compliant with regulatory requirements and is authorized to offer games of chance and betting services internationally, including to users in India where applicable laws permit online gaming.

By creating an account, you confirm that you agree to this Privacy Policy. If you do not agree or do not wish to share the required personal data, please refrain from using the website.

We may update this Privacy Policy from time to time. Continued use of the website indicates your acceptance of any revisions.

Information We Collect

We may collect and process the following personal information:

Information provided during registration or via the website/email (e.g. full name, date of birth, email, phone number, country of residence such as India);
Communication records via email, chat, or other channels;
Transaction history related to your player account;
Technical data such as IP address, device details, browser type, and geolocation (including India-based access data where applicable);
Verification documents (e.g. Aadhaar, PAN, passport, bank statements) as required under KYC (Know Your Customer) and AML (Anti-Money Laundering) policies;
Survey responses or customer feedback.

How We Use Your Information

Your data is processed to provide a secure and efficient gaming experience. Specifically, we use it for:

Processing bets, deposits, and withdrawals using secure payment methods popular in India;
Delivering gaming services and platform features;
Providing customer support;
Verifying identity and ensuring compliance with KYC requirements;
Sending promotional offers (only if you opt in);
Meeting legal obligations, including AML and fraud prevention;
Monitoring transactions for suspicious or illegal activity;
Conducting market research and improving user experience;
Performing statistical and analytical studies.

Marketing Communication

Unless you opt out, we may send promotional messages via email or SMS regarding offers, bonuses, and services, including those relevant to Indian users.

You can unsubscribe at any time through your account settings or by contacting [email protected].

By accepting winnings or prizes, you agree to the use of your name or username for promotional purposes, unless prohibited by law.

Obtaining Personal Information

We collect personal data directly from you and automatically through your use of our services. Additionally, we may receive data from trusted third-party providers such as payment gateways widely used in India.

We may also work with external service providers for technical support, payment processing, and gaming content. Any shared data is handled securely and in accordance with this policy.

Data Recipients

Your data may be shared within our corporate group and with trusted partners to ensure smooth service delivery.

Authorized employees access personal data strictly for operational purposes and are bound by confidentiality agreements.

Data may be transferred internationally (including outside India, EU, or EEA) for processing. We ensure all such transfers comply with applicable data protection laws and maintain high security standards.

Sharing Data with Third Parties

We do not sell or rent your personal data.

However, data may be disclosed:

To comply with legal or regulatory requirements;
To payment providers for transaction processing;
To licensing authorities and regulators;
To prevent fraud or protect users and the company;
To marketing partners (with your consent);
To third parties with your explicit approval.

We also use third-party services for hosting, analytics, and marketing. These providers are contractually obligated to protect your data.

Social media integrations (e.g. sharing features) are governed by the respective platform’s privacy policies.

In case of business restructuring (e.g. merger or acquisition), user data may be transferred with prior notice.0

Data Retention

You may close your account at any time. However, we are required to retain certain personal data for a minimum of five years in accordance with AML regulations.

This data may be used only for legal, financial, or fraud-related investigations.

Anonymous data may be retained for analytics and service improvement.

Data Security

We implement strict security measures to protect your personal data and ensure compliance with international standards.

Your account is protected by login credentials, and we recommend enabling two-factor authentication (2FA) for added security.

You have the right to withdraw consent for data processing at any time, where applicable.

Your Rights & Contact

You may contact us to:

Verify your personal data;
Understand how your data is used;
Opt out of marketing communications;
Update or correct your information.

Providing false information is prohibited and may lead to account suspension.

For privacy-related queries, contact our Data Protection Officer at [email protected].

Depending on your jurisdiction (including India or applicable international frameworks), you may also have the right to lodge complaints with relevant authorities.

Cookie Policy

When you visit our website, we automatically collect certain technical data such as IP address, browser type, and referring pages. This helps us improve performance and user experience.

We use cookies and similar technologies:

Essential cookies: Enable core website functionality;
Functional cookies: Store preferences such as language or region (including India-specific settings);
Advertising cookies: Track campaign performance and user engagement.

Third-party services may also place cookies for analytics and marketing purposes.

You can manage or disable cookies via your browser settings, but doing so may affect website functionality.

By using our website, you agree to this Privacy Policy and our use of cookies in accordance with applicable laws.